Thank you for visiting and shopping at Theoly Cosmeceuticals. Following are the terms and conditions that constitute our Shipping Policy.
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated during checking. However, there is free domestic shipping on all orders.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation text message and email once your order has shipped containing your tracking number(s) and estimated time of delivery. The tracking details will be active within 24 hours of delivery.
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from your "order history" section on your account page on the website.
Theoly is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
We ship internationally to our popular destinations, pay a 1000 INR shipping fee. However, we are not responsible for any additional taxes that you are liable to pay upon delivery.
Customs, duties and taxes
International orders may be subject to import taxes, custom duties, and fees levied by your country’s customs department upon arrival. When ordering from our website (Theoly.com), the shipment’s recipient is considered the importer of record. Therefore, the recipient is responsible for any of these import fees and must comply with all laws and regulations of the destination country. Theoly Cosmeceuticals does not collect international duties and taxes—and because we cannot predict your shipment’s particular charges, we highly encourage you to contact your local customs office for more information so you feel fully informed prior to ordering from our website.